Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What are the San Antonio Zoo’s regular opening hours?

The zoo is open daily from 9am to 5pm.

Where is the San Antonio Zoo located?

It is located at 3903 N. St. Mary’s Street, San Antonio, TX 78212-3199.

What animals can visitors expect to see at the zoo?

Visitors can see a wide range of animals, including giraffes, rhinos, western lowland gorillas, zebras, and various insects.

Is the zoo family-friendly and suitable for young children?

Yes, the San Antonio Zoo offers programs and attractions for all ages, including special activities for toddlers.

What is the Congo Falls habitat?

Congo Falls is a new 2-acre habitat opening in 2025 designed for western lowland gorillas with immersive features like the world’s tallest gorilla tower.

Are there any special exhibits for insect enthusiasts?

Yes, the Big Bugs Exhibit features life-sized animatronic insects such as bees and scorpions, included with zoo admission.

What accessibility features does the zoo provide?

The new entrance improves flow and accessibility to accommodate all visitors comfortably.

Is there a place to eat inside the zoo?

Yes, the zoo offers Admission + Meal Deals and dining options near the entrance plaza.

Can visitors take guided tours at the zoo?

Yes, the zoo provides various experiential tours and behind-the-scenes opportunities.

Are there activities specifically for young children?

Yes, attractions like the Critter Cruisers ride and the Texas Natives Carousel cater to young visitors.

What conservation projects is the zoo involved in?

The zoo supports several conservation initiatives, including the Mexican Blindcat Project and Texas Horned Lizard Reintroduction.

Can visitors use the zoo for events or private gatherings?

Yes, The Ralston event center hosts events indoors and outdoors with views of animals and the downtown skyline.

Are there opportunities to learn about animals at the zoo?

Educational programs and live chats with animal care staff are available on weekends and special events.

Are pets allowed inside the zoo?

Pets are generally not permitted to ensure the safety and comfort of animals and visitors.